Refund policy

At ChristmasRobe™, your happiness and satisfaction are our top priorities. We want every customer to enjoy a magical, cozy, and worry-free shopping experience.

If something isn't quite right with your purchase, our customer support team is here to help.

30-Day Returns

We accept eligible returns within 30 days of delivery.

To qualify for a standard return, the item must be:

  • Unused, unwashed, and in its original condition

  • In its original packaging

  • Complete with any included accessories

  • Accompanied by an order number or proof of purchase

To request a return, please contact us at ardathsupancic16466@outlook.com.

Our team will review your request and provide return instructions.

Please do not send items back without contacting us first.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include:

  • Your order number

  • A brief explanation of the issue

  • Clear photographs of the product

  • Photographs of the original packaging, where available

We will review the information and arrange an appropriate solution, including a replacement or refund where applicable.

Refund Processing

After receiving and inspecting your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, generally within 5–10 business days after processing.

Please note that your bank or payment provider may require additional time.

Return Shipping Costs

For standard change-of-mind returns, customers may be responsible for return shipping costs unless applicable law requires otherwise.

If your item arrives damaged, defective, or incorrect, ChristmasRobe™ will cover reasonable return shipping costs.

Exchanges

If you would like to exchange an eligible item, please contact our customer support team.

We will assist you based on product availability and the circumstances of your request.

Order Cancellations

Orders are normally processed and dispatched within 1–5 business days after confirmation.

If you wish to cancel your order, please contact us as soon as possible.

We will attempt to cancel your order before dispatch. Once the order has shipped, the applicable return process may be required.

Important Information

Nothing in this policy limits your statutory consumer rights, including applicable cancellation, withdrawal, or legal guarantee rights.

Contact Us

For returns, refunds, exchanges, or cancellations, please contact:

ChristmasRobe™ Customer Support

Email: ardathsupancic16466@outlook.com

Thank you for shopping with ChristmasRobe™! We are always happy to help. ❤️